ARTICLES & BOOKS

BOOKS

Dare To Think Differently

Dare to Think Differently:
How Open-Mindedness Creates Exceptional Decision Making

By Gerald Zaltman

How Customers Think: Essential Insights Into the Mind of the Market  By Gerald Zaltman

How Customers Think: Essential Insights Into the Mind of the Market

By Gerald Zaltman

Marketing Metaphoria: What Deep Metaphors Reveal About the Minds of Consumers  by Gerald & Lindsay Zaltman

Marketing Metaphoria: What Deep Metaphors Reveal About the Minds of Consumers

by Gerald & Lindsay Zaltman

Selected Academic Articles Written By Our Team

“Why Black, Hispanic, and Asian Patients Hesitate to Opt for Palliative Care: Deep Metaphors from Patients, Community Leaders, and Clinicians with Shared Cultural Identities to Shape More Effective Outreach”

Olson Zaltman co-authors include MaryGrace King, Kathy Shaw, Kelly Willis, Malcolm Brooks, Arigun Bayaraa, Leon He, Vanessa Herman, and  Lindsay Zaltman

(2025)

Journal of Marketing Management

Barriers to advancing the science and practice of marketing.

Andrew Baron, Gerald Zaltman, & Jerry Olson

(2017)

Cornell Hospitality Quarterly

Toward a new marketing science for hospitality managers.

Gerald Zaltman, Jerry Olson, & James Forr

(2015)

Incorporating deep customer insights in the innovation process.  Jerry Olson, Kristin Waltersdorff, & James Forr

Incorporating deep customer insights in the innovation process.

Jerry Olson, Kristin Waltersdorff, & James Forr

(2009)

Recent Professional Articles Written By Our Team

What Executives Really Think About AI

James Forr and Djordjija Petkoski

(2025)